Frequently Asked Questions

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Do you have a question about a visit to Godstone Farm? Please see our most frequently asked questions below.

How can I book?
We ask that customers pre book online prior to their visit. Limited tickets will be available to purchase upon entry at the gate.

During the booking process, you will need to confirm the number of people in your party, along with your visit date.

Tickets may be available on the day through the Godstone Farm website.

Can I save money by booking online? 

Yes! By booking online in advance to your visit, you can save up to £2.00 per ticket. Prices for entry when purchased on the day start at an off peak rate of £17.95 for an adult or child over 2 years old.

What are the benefits of booking online?

Booking online allows you to save money on your entrance tickets, as well as ensures you have a quicker and easier entrance to the farm. Make sure you have your barcode ready to scan and you’ll be exploring the farm in no time!

Can I still get discounted tickets on the entrance gate?

A selection of discounted offers are available to purchase on arrival at the Farm. Please read below for qualifying offers.

How do I book if I have won tickets?

If you are lucky enough to win tickets to Godstone Farm, you will have been given a unique voucher code, please enter your unique voucher code into the voucher/discount box in your basket. Vouchers are valid for visits on or before the date of expiry, no extensions will be offered.

How much are entry tickets?
Below is a further breakdown of ticket prices when purchased in advance online:

Tickets prices from April 2025

Adult (16+ years): From £15.95 (off peak) £17.95 (peak)
Child (2 – 16 years): From £15.95 (off peak) £17.95 (peak)
Child (1 year): From £7.95 (off peak) £8.95 (peak)
Child (under 1 year): Free

To obtain a FREE carer ticket, please book for all other persons in your party as usual and book a carer (free) ticket for the additional carer. On the day of your visit, remember to bring along your booking reference number and proof of the disability to entitle you to redeem the carer ticket at the entrance.

What dates are peak pricing? 

Tickets are subject to peak pricing during school holidays outlined on the Surrey County Council website with the exception of Christmas holidays.

The weather forecast does not look great for my visit, can I change the date?
As per our terms and conditions, tickets are non-refundable and non-transferable. Come rain or sunshine, Godstone Farm is open all year round and we are ready to welcome you and your party to our interactive farm. Refunds or change of dates will not be provided for the reason of weather conditions.

During the wet weather, we do recommend our guests bring their wellies and raincoats. We do have undercover areas around the farm where you can enjoy lunch.

Why did the price of the entry ticket change from 1st April 2025?

As many of you will already be aware, the rising costs of living has impacted many of us over the recent weeks and months – this also includes us at Godstone Farm. We always strive to provide great value for money to our guests, and we have done our best to hold back on making any changes to our entry prices. However, with the rising costs to fuel, electricity, gas, animal food, employment costs and more, our entrance price requires updating. Therefore, from 1st April 2025, our entry prices will start from £15.95 for an adult or child over 2 when booked in advance online. This will continue to include entry to all our usual farmyard fun, such as our Farm Trail, Pond Walk, Animal Interactions, Rabbit Walk, The World of Dinosaur Roar! Discovery Trail, Indoor Playbarn and Outdoor Adventure Play. We also have some amazing events coming up, please visit our Events page for more information.

How can I redeem my free carer ticket?
To obtain a free carer ticket, please book all members of your party as usual via the Godstone Farm website, and then select a ‘Carer’ ticket for the carer.

On the day of your visit, please bring with you the booking reference number and one of the following as proof of disability to redeem your free carer’s ticket.

  • Disability Living Allowance or Attendance Allowance letter dated within the last 12 months
  • Personal Independence Payment (PIP) letter dated within the last 12 months
  • Current and valid Blue Badge
  • Current and valid Compass Card or Access Card
  • A letter from a GP or consultant, dated within the last 12 months, confirming the need for a carer/personal assistant. The carer must be over 16 years of age and capable of assisting the guest who holds the disability

Can I change the date of my booking?
Tickets are only valid on the date booked and provided on your email confirmation. As per our terms and conditions, tickets are non-refundable and non-transferable. We will be unable to amend your booking for another date or time.

Can I have a refund?

As per our terms and conditions, tickets are non-refundable and non-transferable. Tickets are only valid on the date booked and provided on your email confirmation. If your visit date has passed, your ticket will have expired and no change of dates or refunds will be provided.

What are your opening times?
Our operating hours are 9.30am till 4.45pm. Please note the car park closes promptly at 5pm.

How do we get to Godstone Farm?
Located in Surrey, our address is
Godstone Farm
Tilburstow Hill Road
Godstone
Surrey
RH9 8LX

Godstone Farm can be found a short distance away from Junction 6 (Godstone) on the M25.

If travelling by car, you can also get to us using the A25 and A22. Follow the signposts to Godstone and from there you can pick up brown tourist board signs to Godstone Farm.

If travelling by train, the nearest train station is Caterham (Surrey).

If travelling by bus, there are several buses that stop in Godstone Village, which is just a short walk from the farm. Below is additional information on the bus services, however for more information on bus timetable, please visit the Surrey County Council website.

400 Bus – East Grinstead, Crawley, Gatwick, Redhill and Caterham. Serves Redhill and Caterham train stations, this service operates 7 days per week.

409 Bus – East Grinstead, Lingfield, Godstone, Caterham & Warlingham. Services Godstone and Caterham train stations. This service does not operate on Sundays.

410 Bus – Redhill, Godstone, Oxted and Hurst Green. Serves Oxted and Redhill train stations.
This service operates 7 days per week.

How do I redeem my free carer ticket?
To obtain a free carer ticket, please book all members of your party as usual via the Godstone Farm website, and then select a ‘carer’ ticket.

On the day of your visit, please bring with you the booking reference number and proof of disability such as a DLA letter to redeem your free carer ticket.

Is Godstone Farm wheelchair accessible?
Yes, Godstone Farm is wheelchair accessible. However, as a working farm located within a green belt area, some of our paths and tracks are uneven and narrow.

What has the farm done to improve accessibility and inclusion as part of the new investments?

Godstone Farm is committed to ensuring that a day out is safe and fun for all.  We have installed a changing places toilet in the new Play Barn and have worked hard to ensure a high specification.  This has been accredited with www.changing-places.org   We are also working on the design and creation of some new pathways around our buildings enabling smooth access for those with limited mobility or in a wheelchair to travel better between the new shop/entrance, the Play Barn and the animal barn.  Following feedback, we will shortly be adding an accessibility page to our website to help our customers plan before visiting us and we are committed to continuing to improve facilities in some older areas of the farm.  We would like to remind customers that we are in the Surrey Hills and must contend with being in a green belt area with a hilly natural lay of the land but that said we are creative and innovative with our thinking.  In addition, we are planning some SEND and quieter sessions when we launch our Play Barn and will be offering these on an ongoing basis.  As always, we are open to feedback that helps us improve.

We have a few disabled toilets situated around the farm, and an accredited Changing Places toilet in the new Indoor Play Barn.

Can I purchase food at Godstone Farm?
Yes, the café in our new Indoor Play Barn is open daily serving hot and cold food, drinks and snacks. Our Courtyard Kitchen restaurant is open for drinks and cakes on weekdays and for indoor and outdoor dining at weekends. Top Shop is also open seasonally, weather permitting, for our guests to purchase hot food and cold food and drinks.

Can I bring my own picnic?
You are welcome to bring your own picnic to Godstone Farm. You are also welcome to purchase food from the Courtyard Kitchen, the new Play Barn café, or Top Shop. We offer hot and cold food, including pizzas, hot dogs, paninis and sandwiches. Ice cream, sweets and crisps are also available to purchase around the farm.

There are several areas around the farm to eat food, including undercover areas near our courtyard. We ask that only food purchased on the premises is consumed in either the Courtyard Kitchen or Play Barn café.

Do you have a car park?
Yes, we have a car park available for our guests. There is no charge for using our car park. Please note, the car park is locked at 6pm sharp.

Do I need to pay for using the car park?
There is no charge for visitors of Godstone Farm to use the car park.

Can I bring my dog to Godstone Farm?
Only assistance dogs are permitted at Godstone Farm. Please do not bring your dog or any other pets to Godstone Farm.

Can I bring my bicycle/scooter to Godstone Farm?

For everyone’s safety and enjoyment, unfortunately we do not allow bicycles, balance bikes or any type of scooters on site at the farm.

Do you have a dress code?

As a family visitor attraction, we ask that all adults are dressed appropriately for the environment. This means that all adults need to wear tops without unsuitable slogans or images. We also recommend appropriate footwear as we are farm and the terrain can be uneven. Please be aware that socks must be worn if you wish to enter the ‘play areas’ within the Play Barn.

 

What is included in my entry?

Godstone Farm is open for guests to enjoy our Farm Trail, Pond Walk, Animal Interactions area, Indoor Playbarn, Outdoor Adventure Play, and Gift Shop.

For more information on our daily activities, please check timings on your Welcome Leaflet.

Are there toilets available at the farm?

Yes, toilets are available around the farm, including disabled toilets and baby changing. An accredited Changing Places toilet is available in the Indoor Playbarn.

A farm map is available here or speak to a member of staff who will be happy to advise where the toilets are located.

Who do I need to contact about losing an item during my visit?
Please contact the Visitor Experience Team (havefun@godstonefarm.co.uk) should you have left an item at the farm. Please provide the team with a detailed description along with a possible location of where the item may have been left and a contact number.

Do you offer any animal feeding experiences?
You can purchase animal feed from the Gift Shop. The animal feed is only available for the Sheep, Goats, Cows and Llamas.

Can I bring my dog to Godstone Farm?
Only assistance dogs are permitted at Godstone Farm.

Do you offer a Blue Light Card and Defence Discount Service discount?

Yes! We do offer a discount of £1.50 off up to 4 tickets per card holder. The card holder must be present. Please ensure to present your Blue Light Card/Defence Discount Service Card and Photo ID to redeem your tickets on the day.  Failure to present this may mean that entry is refused and full priced tickets must be purchased. Please note that Blue Light Card and Defence Discount Service discount is only available on farm day entry tickets. The discount can not be used for special events, including but not exclusively camping, Christmas, character events, birthday parties, after school tickets or against passes or other products. 

Tickets can be purchased through the following link here:  https://tickets.godstonefarm.co.uk/#category_22

Blue Light Card and Defence Discount Service discount is also available on our Entrance Gate, however we do recommend pre-booking for the best priced tickets.

Do you offer a Blue Peter Badge discount scheme?

We are pleased to offer a Blue Peter Free child entrance ticket when a full priced adult ticket is purchased. This is only available for Blue Peter Badge holders 16 years and under. This offer is only available to the Blue Peter badge holder and does not extend to any other children in the party. 1 free child per full paying adult.  A Blue Peter Badge and identification Card must be shown on admission. Please note that the Blue Peter badge offer is only available on farm day entry tickets. The offer can not be used for special events, including but not exclusively, camping, Christmas, character events, birthday parties, after school tickets or against passes or other products. 

Tickets can be purchased through the following link here: https://tickets.godstonefarm.co.uk/#eventcalendar_56

Blue Peter Badge discount is also available on our Entrance Gate, however we do recommend pre-booking for ease of entry into the farm.

Can I purchase an After School Ticket?

After School Tickets are currently available during term time weekdays. After School Tickets offer entry to the farm & outdoor play areas from 3.30pm until 4.45pm. Entry to the lower level of the Indoor Play Barn is until 5.45pm with last entry 5pm and the upper level until 4.30pm with last entry at 4pm.

Tickets can be purchased through the following link here: https://tickets.godstonefarm.co.uk/#event_39 

After School Tickets are also available on our Entrance Gate, however we do recommend pre-booking for the best priced tickets.

What exactly does the new Play Barn entail?

Our new Play Barn is a HUGE new space, with a giant soft play frame, a separate baby area and separate toddler area. The main playframe is large enough for around 200 children to play in there and the building has plenty of seating for grown-ups and a café serving hot and cold food, drinks and snacks.

What is in the baby and toddler areas?

Our baby area has been designed with the smallest of our visitors in mind, along with tired parents/carers who need a hassle-free visit.  We have left plenty of open, but comfy floor space so babies can be supervised while they watch, touch and see some of the play panels and sensory items we’ve carefully picked for this age range. This area is suitable for babies until they start to show signs of crawling confidently and wanting to walk by coasting or taking their first steps.  Our Toddler area is a graduation from the baby area, where you’ll find some small slides, a ball pool and some climbing obstacles, this area will be restricted to 4 years and under so the little ones can free roam safely.

What is going up on the mezzanine level?

The Play Barn now has a small set up on the mezzanine, to allow visitors to spread out on busy days. You’ll find our exciting new Role Play area up here along with an accessible sensory area. During busy periods we also have a coffee bar up there which will help make it even better for the grown-ups! It’s also on the mezzanine level where you will find a bridge exit out to the adventure playground or to head down onto the farm trail.

What are the facilities in there?

There are toilets and baby changes on both levels of the Play Barn with additional handwashing facilities on entering the building. We have a changing places toilet which is fully accredited with www.changing-places.org. We have plenty of seating to enjoy food and drink from our café. A lift enables those with restricted mobility to move between the ground and upper level, but we also have access to the outside from both floors along with a large staircase for easy access.

What has the farm done to improve accessibility and inclusion as part of these investments?

Godstone Farm is committed to ensuring that a day out is safe and fun for all. We have installed a changing places toilet in the new Play Barn and have worked hard to ensure a high specification. This is fully accredited with www.changing-places.org. We are also working on the design and creation of some new pathways around our buildings enabling smooth access for those with limited mobility or in a wheelchair to travel better between the new shop/entrance, the Play Barn and the animal barn. Following feedback, we will shortly be adding an accessibility page to our website to help our customers plan before visiting us and we are committed to continuing to improve facilities in some older areas of the farm. We would like to remind customers that we are in the Surrey Hills and must contend with being in a green belt area with a hilly natural lay of the land but that said we are creative and innovative with our thinking. In addition, we are planning some SEND and quieter sessions soon and will be offering these on an ongoing basis. As always, we are open to feedback that helps us improve.

What food and drink does the café serve?

We are confident we have something for everyone. Along with good coffee, cold drinks and snacks we are introducing a full grab and go range and some seasonal fresh hot & cold dishes.  You can grab a toastie, a panini, choose from a range of sandwiches or pick from the hot or cold dish of the day such as pulled pork, vegan meatballs or Mediterranean chicken served with nachos, flatbread or chips. A kids menu is available with all their usual favourites and we will have tasty treats for those special occasions.

What age range is the new Play Barn aimed at?

We got it all covered! Our baby area suits infants until they start walking, they can then graduate into our toddler area and take advantage of the slides and ball pool.  Our main playframe is suitable for children from approximately age 4 years and upwards.

What’s different to other soft plays?

Well aside from the pure scale of this new building there are a few touches that we’ve thought long and hard about which we think you will love. We have worked with the designers to make sure the soft play is exciting and challenging, from its look and feel to the many different routes and obstacles we’ve included.  We have also made sure the baby and toddler areas are separate as we feel that each of these age ranges need their own space.  There are also the amazing views from the mezzanine level, the addition of a changing places toilet and careful thought about the décor that makes this soft play one of a kind.

What safety inspections have taken place before the new Play Barn opened?

We have worked with a market leader who have designed and installed our main soft play frame. They are a founding member of the Association of Play Industries (API) and their products and designs comply with the following, as do the baby and toddler areas:

 RoSPA (Safety)

 BS EN1176 (Indoor Play Equipment Safety Standard)

 BS EN1177 (Playground Equipment Standard – specifically impact absorbency)

 API (Play)

 EN71 (Non-Toxicity)

 BSAIF (Sports)

Upon completion of the installation an independent safety inspection has been carried out before opening to the public.  Independent safety inspections then will continue as per the manufacturer’s guidelines along with the farm’s own daily, weekly and monthly inspections.

How do you keep such a big building clean?

Daily there is a team running the Play Barn who have adequate time for cleaning at both the start and the end of the day. They are tasked with keeping on top of things during the day too such as cleaning toilets and clearing tables. We have also been talking to specialist companies to organise regular deep cleans, especially at high level where its often hard to reach.  After such a huge investment we are committed to keeping this area clean for everyone to enjoy.

What are the new Play Barn opening hours?

The Play Barn is currently open from 10:00, except on the first Saturday of each month when it will host a SEND session and will open to general visitors at 10:30. Closing times vary seasonally, but are normally 16:45, except when special after school hours are running.  As this is such a large scale venture we will review the demand and possibly make changes throughout the year.

How much are tickets?

Currently tickets to the farm are from £14.95 for an adult or child over 2, a child aged 1 to under 2 years is from £7.50.  These prices are available when booking in advance online, an additional charge will occur when purchasing tickets at the entrance on the day of your visit.  Farm entry tickets include access to the Play Barn at your leisure but the time you can spend inside may be restricted on busy days.  School group visits do not include access to the Play Barn and if you are visiting with a nursergroup we may ask you to split into smaller groups and liaise with your contact on the farm to arrange a suitable time. 

Do I have to book a timeslot to go into the new Play Barn?

At this time we aren’t allocating timeslots for the new Play Barn. During busy times you may have a limited amount of time in the Play Barn but you will be welcome to visit as many times as you like throughout the day and at times that suit you. If the Play Barn is especially busy there may be a wait to enter or for a table but due to the size of the building, we are expecting this to be rare.

Will the price of the farm entrance increase now the new Play Barn is open?

Despite the huge investment in the new Play Barn we have held our prices for the remainder or 2023. Our prices will be subject to a usual annual review and will depend on a variety of factors, this review normally occurs in January or April. Prices for different events and additional activities may be subject to a price review on a case-by-case basis.

Can I come just for the Play Barn and not use the whole farm?

Currently a ticket is for full access to the farm, including the farm trail, animal interactions, The World of Dinosaur Roar Discovery Trail, the Play Barn, Wiglets Play Village and our Gift Shop and Courtyard Kitchen Restaurant.

Can I have my birthday party in the new Play Barn?

Yes, we are offering after hours parties in our new new Play Barn. Please check the Birthday Party section of the website for more details.

Can I book private hire of the new PlayBarn and what will it include?

The new Play Barn is available for after-hours private hire. Please check the Private Hire section of the website for more details.

What will happen to the old play barn?

We are really excited that now the new Play Barn is up and running we will have a great indoor space, with café and toilets to use for events.  We have lots of ideas for indoor entertainment but will also be considering private hire of the space for parties or corporate events so if you have a requirement, please do get in touch with us.

What else is going on at Godstone Farm this year?

We have our usual calendar of events running this year with additional activities running during all school holiday periods.  Our website has details of all these events. We are delighted to offer seasonal passes, plus our big events such as – The Big Farm Sleepover, Low Bangs Fireworks & Father Christmas visits.

Tell me more about the Animal Barn and new Gift Shop…..

Our beautiful new animal barn sits towards the top of the farm, on the way up to the new Play Barn and adventure playground.  We have designed this barn to house all your favourite ruminant animals, so in here you will be able to see Sheep, Goats, Cows, Alpacas and Llamas on rotation.  The barn has specifically designed with a raised walkway around 3 sides to make viewing easy and allow us to increase the educational content we can provide for school trips or during events.  The gift shop extends to an entrance building with 3 ticketing windows, and the gift shop itself is a lovely new space with a rustic feel and will be home to all your usual souvenirs, toys and essentials.

Will we be able to touch the animals in the new barn?

As the new barn is a ruminant barn, meaning the animals pose a higher risk of carrying diseases this barn will be a no contact area, a look and see barn. There will still be plenty of experiences to be involved in such as animal feeding and talks or displays. Our lambing event will take place in here each year which is a firm favourite on the calendar and its likely you will see baby animals for much of the year round. Moving the ruminant animals to this new barn allows us to do exciting things with our current main animal barn in the centre of the farm trail.

Are you offering Schools/Nursery Visits at Godstone Farm?
School and Nursery visits to Godstone Farm are available. Bookings can be made via the Godstone Farm website. Please note, payment for bookings are required 10 working days in advance.

For more information and to book your School/Nursery visits, please visit our pages here:

School Visit https://godstonefarm.co.uk/groups-schools/school-visits/

Nursery Visit https://godstonefarm.co.uk/groups-schools/nurseries/

What dates are peak pricing?

School visits booked between 1st March to the end of the summer term are subject to peak pricing.

We need to complete a risk assessment, can we book a pre-visit?

Teachers from the School/Nursery are welcome to attend the farm for free to complete a pre-visit/risk assessment. We ask that where possible these visits take place on weekdays during term time, as our Education Team will be available to assist with any questions. You must present work ID and your booking reference for your upcoming trip on arrival to the farm.

Do you have a risk assessment?

Yes, we do have a downloadable risk assessment on our website. You can download the risk assessment by clicking here.

Are you offering Group Visits at Godstone Farm?

Group tickets are now available to purchase from our website here.

Group tickets are available for parties of 20 or more. Tickets must be booked in advanced and cannot be booked on the day.

What Are Godstone Farm Seasonal Passes?

From time to time we may offer special seasonal passes which offer great value through particular times of year, for example the Summer Sizzler and Winter Warmer passes. These are subject to their own availability periods, terms and restrictions, so please check the ticketing pages for further details of what may be available now.

Can I book a Birthday Party at Godstone Farm?

Birthday Party packages are now available to book. We offer our ‘Godstone Farm Birthday Party’ package which includes:

  • Farm Entry for the Whole Day
  • One FREE Adult per Child
  • 2 Hour Private Party Barn Hire
  • Picnic Box for Each Child

For more information and to book, please visit https://godstonefarm.co.uk/plan-your-visit/godstonefarmbirthdayparty/

What’s included in my Birthday Party Package?

For £26.95 per child (off peak) & £29.95 (peak), the Birthday Party package includes:

Access to the farm for the Day

One FREE Adult for every paying Child

2 Hour Private Hire of a Party Barn

Picnic Box for each Child

What price do you charge for additional adults?

Additional adults must be added to the party list along with the final payment at least 10 working days before the party. Prices are charged at £12.00 off peak and £15.00 peak. This discounted rate can only be paid by the party organiser and is not available to additional attendees booking their own tickets.

What dates are peak pricing?

Tickets are subject to peak pricing during school holidays outlined on the Surrey County Council website with the exception on Christmas holidays.

When do you require my guest list?

Guest list and full meal choices must be provided 10 working days in advance.

What time is my Birthday Party Barn Private Hire?

We offer two time slots each day, a morning session from 10.30am to 12.30pm and the afternoon session from 2.30pm to 4.30pm.

If you book a morning session, your picnic boxes will be delivered at 11.30am to the Party Barn.

If you book a afternoon session, your picnic boxes will be delivered at 3.30pm to the Party Barn.

Does this Birthday Party package include a Party Host?

No, our Birthday Party packages do not provide a party host. This is a non-guided package, which provides you with the flexibility to explore the farm at your leisure.

Can we bring an entertainer to have within our Party Barn?

Unfortunately, our Party Barns are unable to accommodate an entertainer.

Can I reserve an area within the Indoor Play Barn for my Birthday Party?

A reserved area or time slot for the Indoor Play Barn is not included as part of the Birthday Party package. Access to the Indoor Play Barn is subject to availability on the day. The team within the Indoor Play Barn will be able to advise of capacities and possible wait times for entry. During peak periods, we may operate timed sessions within the Indoor Play Barn.

I need to add people to my booking, how do I do that?

As long as we are notified 10 working days before your visit, we can add people to your booking. Please call our Visitor Experience team on 01883 742546, and we will be happy to update your booking and complete payment.

If a member of my party doesn’t show up, can I get a refund?

As per our terms and conditions, tickets are non-refundable and non-transferable.

Can I change the names of the guests and their food options?

Please contact us in writing of any changes to the names on your guest list and food options to havefun@godstonefarm.co.uk, no later than 10 working days before your visit. If you contact us less than 10 working days before your visit, we will be unable to make any changes to your food options.

Is there a payment installment option?

Unfortunately not, payment is required in full at the time of booking.

Do you offer adult catering?

At this time, we do not offer any adult catering. However, our Play Barn Café will be open during your visit, should you wish to purchase any food items.

Can I book the Farm for private hire?

Private Hire is now available to book via the Godstone Farm website. For more information please visit https://godstonefarm.co.uk/plan-your-visit/private-hire/

Do you have any vacancies at Godstone Farm?
To view all vacancies at Godstone Farm, please visit our Vacancies page.

Do you offer work experience at Godstone Farm?
Work experience is available to students who are over 16 years old and are attending an animal based course at college or university.

If you are interested, please contact our team (havefun@godstonefarm.co.uk) who will be able to discuss next steps with you.