Online Ticket Terms and Conditions
- Your Commitment to us
When you confirm your purchase, you are accepting that these terms and conditions form the basis of any contract between Godstone Farm Limited and yourself.
No contract exists between you and Godstone Farm Limited for the sale of any tickets until we have received and accepted your order and received payment in full. Once cleared funds are received there is a binding contract between us.
- Prices
The description and price of tickets you order will be shown on the Godstone Farm Limited website at the time you place your order. Prices are in UK sterling and inclusive of any applicable taxes. There are no surcharges and once you have paid we will not increase the price of your tickets.
Prices displayed on the website are subject to change without notice. We accept most major credit and debit cards in partnership with our payment gateway.
- Online Security
To ensure that your online shopping experience is secure, your credit/debit card details will be encrypted on a secure server to minimise the possibility of someone being able to read them as they are sent over the internet. - Limitation of Liability
Godstone Farm Limited total liability for in contract, tort, (including negligence or breach of statutory duty), misrepresentation, restitution, or otherwise, arising in connection with the performance or contemplated performance of this agreement shall be limited to the price paid for the goods.
The Limitation on any exclusion from liability contained in these conditions shall be subject to the provisions of second 2(1) of the Unfair Contract Terms Act 1977.
Godstone Farm Limited will not be liable in any amount for failure to perform any obligation under this agreement if such failure is caused by the occurrence of any unseen event beyond its reasonable control including without limitation internet and communication outages, fire, flood, war or act of God.
5. Severance
If any provision of this agreement is held to be invalid or unenforceable, such provision shall be struck out and the remaining provisions shall remain in force.
6. Online Tickets Terms & Conditions of Use
- No refunds are given once Godstone Farm Limited Ticket has been purchased. Tickets are non transferable.
- Tickets purchased online may not be used in conjunction with any other special offer, promotions or vouchers.
- Online tickets cannot be used in relation to any Godstone Farm Limited group booking, birthday party or Farmer Experience.
- Carers must be over 16 years of age and capable of assisting the guest who holds the disability. Farm Entry Carers tickets can only be used in conjunction with an Adult, Child aged 2-16 or Child Under 2 years Farm Entry ticket. Farm Entry Carers cannot be used in conjunction with any free tickets. For the avoidance of doubt, the person with a disability requires a paid ticket to be entitled to a free carer.
- During peak periods we may operate timed sessions within the Indoor Play Barn.
- Any discounts or offers online are available for limited quantities and periods only and shall not be available on bookings made in person. Limited discounts are available on the Entrance Gate. Please see FAQs for more information.
- Booking in advance by online, ensures our best price guarantee
- Entry is only permissible when the Godstone Farm Limited Ticket is presented or the Booking Reference Number is given on entry.
- All persons covered by the Godstone Farm Limited Ticket must enter the attraction at the same time or have a copy of the online ticket when entering Godstone Farm Limited.
- Tickets purchased online are only valid for the date range for which they were purchased.
- Management reserve the right to refuse admission for any reason.
- No Godstone Farm Limited Ticket may be resold.
- If the Godstone Farm Limited Ticket/Booking Reference Number is scanned and shows that it has already been redeemed then entry will be refused.
7. Other Terms and Conditions
- Any queries should be put in writing to the Visitor Experience Team at Godstone Farm Limited, Tilburstow Hill Road, Godstone, Surrey, RH98LX or emailed to havefun@godstonefarm.co.uk
- All email address used with this system will be added to our emailing system but never passed onto any other company or 3rd party.
- No dogs or pets are admitted except for fully registered assistance dogs in a harness. Godstone Farm reserve the right to ask for proof.
- Guests are reminded that for technical operational , weather or other reasons any attraction or facility may be altered, changed, closed, removed or otherwise unavailable without prior notice. Godstone Farm Limited reserves the rights to change programmes of attractions and facilities as necessary.
- Parents/Guardians are responsible for their children’s behaviour at all times.
- Children under the age of 16 must have adult supervision.
- Appropriate clothing and foot wear must be worn to the farm, tops are to be kept on at all times.
- Anti-social behaviour will not be tolerated and Godstone Farm staff reserve the right to ask people to leave at any time
- Alcohol can be consumed on site but must be drunk responsibly. Anyone under the age of 18 found drinking will be asked to leave the premises immediately.
- Godstone Farm has a no tolerance to drugs policy. If suspected or caught with any form of illegal substances, you and your group will be asked to leave Godstone Farm immediately.