Health & Safety

The safety and well-being of our visitors and staff is our priority and we will take all necessary precautions to ensure their continued welfare. We ask all our customers to kindly adhere to our Health and Safety steps, to ensure you safely enjoy your visit with us. This includes:

• Regularly wash your hands for at least 20 seconds with soap and water at our Hand Washing Stations.
• Regular hand washing should not be replaced with hand sanitiser, particularly after feeding or touching animals, and before or after eating.
• You must not eat or drink in Animal Areas, and we’re afraid any dropped dummies or toys should not be returned until thorough cleaning.
• Contactless and card payments are only accepted at all outlets across the farm.
• Please remember, this is a working farm! So watch out for uneven surfaces, and take care around moving vehicles. Don’t forget our animals are not pets and they may bite!

We have enhanced cleaning regimes throughout the Farm, this includes extra attention being paid in the toilets, and other touch points around the site.  Because of the nature of our attraction we maintain stringent measures to disinfect railings and surfaces where animals may have been in contact.

Throughout Godstone Farm we have hand washing stations in convenient locations for visitors, and we politely ask that you use them regularly and particularly after touching animals. With regards to hand washing it is important to note that we do not encourage the use of hand sanitiser gels as a replacement for proper hand washing as only the thorough washing of hands will help to prevent ill health through contact with animals.

Thank you for your cooperation and understanding.

Godstone Farm is wheelchair accessible, however as a working farm located in the Surrey Hills, the terrain including our paths can be uneven. Due to our location within these hills, the land does slope and rise as you walk around the farm including our Farm Trail and Outdoor Adventure Play.

Disabled Toilets are available at the farm, including an accredited Changing Places Toilet in the play barn.  All buildings including our Gift Shop, Courtyard Kitchen, Play Barn, Reptile Room and Animal Barns are wheelchair accessible.

As we continue to develop our service and offering at Godstone Farm, we use our customer’s feedback towards improvements at the farm including accessibility and inclusivity. We are set in a green belt area and strive to develop our customer experience whilst respecting the nature and openness of our site.  If you do have any feedback following your visit, please don’t hesitate to contact us via havefun@godstonefarm.co.uk.

We take the welfare and well-being of our team very seriously.  Our staff are here to give you the best day out possible but we take a zero tolerance approach to abuse or harassment of any kind. This includes over the telephone or email as well as face to face interactions.

Verbal or physical abuse or harassment of any kind to any member(s) of our team may result in ejection from the farm and formal proceedings being instigated.

When purchasing or consuming alcohol at our site we operate the “Challenge 25” policy.  This requires customers attemping to buy age-restricted products who look under 25 to prove they are over the legal age. Please don’t be offended if we ask you for identification, our staff are just doing their job!